Shipping Policy
At Fernovas, we are committed to providing high-quality products with reliable shipping. Below, you’ll find details on how we handle shipping for coffee cups and apparel.
Processing & Shipping Times
Processing Time
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Coffee Cups: 3–10 business days before shipping.
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Apparel: 2–7 business days before shipping.
Estimated Shipping Times
| Region | Coffee Cups | Apparel |
|---|---|---|
| U.S. | 7–15 business days | 5–12 business days |
| Canada | 10–20 business days | 7–15 business days |
| Europe | 12–25 business days | 7–20 business days |
| Australia | 12–25 business days | 7–20 business days |
| International | 12–30 business days | 10–25 business days |
Please note: Shipping times are estimates and may vary due to customs delays, holidays, or other unforeseen factors.
Order Tracking
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Once your order ships, you’ll receive a tracking link via email.
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Coffee Cups: Tracking updates may take a few days to appear due to international shipping logistics.
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Apparel: Tracking is typically updated within 24–48 hours after shipment.
International Shipping & Customs
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We ship worldwide! However, international orders may be subject to customs fees or import taxes depending on your country’s regulations.
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Customers are responsible for any customs fees or duties.
Split Shipments
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If you order both coffee cups and apparel, they will be shipped separately since they are fulfilled by different suppliers.
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You will receive multiple tracking numbers if your order ships in separate packages.
Lost or Delayed Packages
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If your package is delayed beyond the estimated shipping time, please contact us at support@fernovas.com.
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If your package is lost in transit, we will work with the carrier to resolve the issue.
Still have questions? Contact us anytime at info@fernovas.com—we’re happy to help! 😊