Orders & Shipping
1. How long does it take to process my order?
Our products are made on demand to reduce waste. Processing times vary:
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Apparel: 2–7 business days before shipping.
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Coffee Cups: 3–10 business days before shipping.
2. When will I receive my order?
Shipping times vary by location and product type:
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U.S. Apparel: 5–12 business days
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U.S. Coffee Cups: 7–15 business days
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International Apparel: 10–20 business days
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International Coffee Cups: 12–25 business days
3. How can I track my order?
Once your order ships, you’ll receive a tracking link via email.
4. Do you ship internationally?
Yes! We ship worldwide, but customs fees may apply depending on your country.
Returns & Exchanges
5. What is your return policy?
We accept returns and exchanges within 5 days of delivery.
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Apparel: Must be unworn, unwashed, and in original condition with tags attached.
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Coffee Cups: Must be unused, unwashed, and in original packaging with all accessories included.
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Final sale, personalized, or discounted items are not eligible for return.
6. How do I start a return or exchange?
Visit our Returns Page or contact us at support@fernovas.com with your order details.
7. Who covers return shipping costs?
Customers are responsible for return shipping unless the item is defective or incorrect.
Products & Sustainability
8. What materials do you use for your products?
Our apparel and coffee cups are made with eco-friendly materials such as organic cotton, bamboo, recycled fabrics, and other sustainable resources.
9. How is Fernovas committed to sustainability?
We use ethical sourcing, sustainable materials, and on-demand production to minimize waste and reduce our environmental impact.
Payments & Support
10. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options at checkout.
11. How can I contact customer support?
Reach out to us at support@fernovas.com, and we’ll be happy to assist you!
Still have questions? Contact us anytime at info@fernovas.com—we’re here to help!